In 2010, DHR’s food stamp error rate _ a key measure of our ability to provide quality customer service _ had ballooned to an unacceptable 7.68 percent. Maryland ranked dead last among the 50 states, and as a result the department was placed into sanction status by the USDA, which adm

The last four years have been tough for many Maryland individuals and families. A record number of households in need have turned to DHR for help with medical assistance, putting food on the table or paying the heating bill. Yet despite the increased workload this caused, our dedicate