Sam Malhotra leads a $2.6 billion agency with 6,500 employees serving more than 1 million Marylanders across the state. He is a dynamic, results-oriented executive with a strong track record of performance. He has over 20 years of successful management and organization skills as demonstrated by the creation of a successful service organization. Sam is particularly interested in resolving multiple complex issues and motivating staff to achieve peak performance.
He has the ability to identify future trends and develop strategies and programs to meet community-level needs. His ability to manage people and strategically allocate resources will allow him to drive organizational improvements and implement best practices within the agency.
Sam is committed to community service, he’s served on several boards including: Creative Education Foundation, and the Holy Cross Hospital Finance Committee. He’s on the Board of Governors of the Alumni Association of the University of Maryland, and on the Board of Visitors for the College of Computers, Mathematics & Natural Sciences, University of Maryland, College Park. He is a graduate of the University of Maryland, College Park, Harvard Business School, and Georgetown University.
He is married with two children.
Gregory S. James
Deputy Secretary of Operations
Please join me in welcoming back Gregory S. James as he returns to DHR as our Deputy Secretary of Operations. His previous position was Chief of Staff DHR when he served the state from May 2006 through February 2007. During his previous time at DHR, he managed day-to-day operations of the agency and executed the direction and vision of Secretary and Governor. He oversaw development, implementation and execution of our key programs and policy initiatives — to ensure effective and efficient services for our clients. In his most recent position, he was Principal Lobbyist for the Livingston Group, L.L.C. in Washington, D.C. he worked there since April 2008. In his position he managed multiple major client accounts, coordinating team activities and client interactions.
He also developed government relations strategy to help clients realize their goals in dealing with the U.S. Congress and federal departments and agencies. Greg was also a Special Assistant for Policy Office for then Governor Robert L. Ehrlich, Jr. where he developed, analyzed and advised on policy matters in areas of human services, juvenile justice, public safety, health care, disabilities, and education.
Greg received his Doctorate in May 1995 from College of William & Mary, Marshall-Wythe School of Law Williamsburg, Virginia Juris. In his current position he will be responsible for the daily operations of the agency while playing a valuable support role on the Executive Team. Please join me in extending a warm welcome to Greg James.
Deputy Secretary of Programs
I am pleased to welcome Tracey back to the Department. Previously, she served as the Baltimore City DSS Assistant Director from 2004 -2008. During that period, she forged partnerships with other social services organizations to create a health suite and an early childhood reading program. She developed and implemented a performance management system, and improved the food stamp error rate bringing the agency out of multi-million dollar penalty status for the first time in 11 years, and greatly increased participation in work programs.
Her most recent position was Director, Economic Services, for Jewish Community Services, an operating agency of THE ASSOCIATED: Jewish Community Federation of Baltimore. At JCS, Tracey managed all aspects of delivery of career services, financial assistance, and case management services, including coordination of community programming and direct services to Holocaust survivors and refugees.
She is a frequent conference speaker and is very active in the community. Tracey is a graduate of University of Maryland School of Law. She is married with two daughters.
Acting Chief of Staff
Craig has extensive experience with Strategic Planning and Performance, and Human Capital Development. He has great skill and knowledge in change management, collaboration, and conflict resolution. Prior to coming to DHR, Craig was the Director of Operations for a mid size corporation where he designed plans and led initiatives to streamline organizational processes to improve operational costs and increase efficiencies. Craig also worked in corporate banking where he successfully led multiple integrations and FDIC receiverships.
In addition to his professional career he retired from the USAF, and earned his Executive MBA from Loyola University, MD. He also sits on the Board of Director’s for Fuel Fund of Maryland.
Craig is a proud father of two sons, coaches youth lacrosse, is an avid outdoorsman and cyclist.
Kary A. James
Social Services Administration
Ms. James is an accomplished human services professional with experience in in all aspects of child welfare, permanency and transition services. Joining us from Casey Family Programs, Ms. James has spent the past 11 years, providing technical assistance nationally on child welfare policy development and the implementation of innovative best and promising practices. As a seasoned leader, Ms. James has expertise in systems improvement methodologies, change management approaches, leadership development, project and program management, and the execution of strategies to enhance organizational effectiveness. Kary has a proven record of developing and executing technical assistance services to child welfare jurisdictions throughout the country, with a focus on creating a sustained reduction of youth in foster care.
Ms. James holds a BS from Old Dominion University and a MSW from the Ethlyn R. Strong School of Social Work at Norfolk State University. Kary is married with 2 children.
In her role as Executive Director of SSA, Ms. James will be responsible for further shaping SSA’s vision to effectively implement strategies, policies and procedures which ensure that children and vulnerable adults are protected from abuse and neglect. She will use her organizational development experience to ensure that SSA continues to excel in the performance of its mission to serve the most vulnerable citizens of Maryland.
Family Investment Administration
Rosemary Malone has over 30 years of experience with the Department of Human Resources. Prior to serving in her current capacity, she served as Deputy Executive Director responsible for the Office of Programs. In this role, she managed the agency’s temporary cash assistance, food stamps, medical assistance and energy assistance programs.
In addition to overseeing economic assistance programs, Ms. Malone has considerable experience in employment and training, quality control, research and analysis, and planning. After graduating from Eckerd College and doing graduate work at the University of South Florida, she began her public service career with the Florida Department of Commerce.
Child Support Enforcement Administration
Mr. DiPrimio brings over 35 years of front-line and executive experience in state and local government and has considerable private sector experience. Prior to coming to Maryland, Mr. DiPrimio worked with Philadelphia’s Child Support program and was responsible for overseeing the administration of the Philadelphia Court System.
During his tenure as Maryland’s Executive Director Mr. DiPrimio has made a commitment to improving staff professionalism, providing excellent customer service, improving technology, and providing services to both parents with fairness, dignity, and respect.
A focus on improving technology has yielded several operational improvements. The EPiC card was launched in 2012, through which customers who do not have a bank account can receive payments electronically. The EPiC card is a prepaid VISA card. Parents are automatically enrolled. In December the Administration launched an online application for child support services, which is more convenient and secure than applying by mail. The Department also began sending income withholding notices electronically if the employer has enrolled in the electronic income withholding program.
Mr. DiPrimio developed the ROLE program in partnership with the Center for Urban Families. Dads can earn a reduction of their state owed arrears by completing employment classes or fatherhood classes, and can also have a license suspension lifted, and receive assistance in obtaining employment.
The net result of these efforts has been positive. Annual collections increased from $519 million in FFY 2011 to $558 milliion in FFY 2014.