Sam Malhotra – Secretary
Sam Malhotra leads a $2.6 billion agency with 6,500 employees serving more than 1 million Marylanders across the state. He is a dynamic, results-oriented executive with a strong track record of performance. He has over 20 years of successful management and organization skills as demonstrated by the creation of a successful service organization. Sam is particularly interested in resolving multiple complex issues and motivating staff to achieve peak performance.
He has the ability to identify future trends and develop strategies and programs to meet community-level needs. His ability to manage people and strategically allocate resources will allow him to drive organizational improvements and implement best practices within the agency.
Sam is committed to community service, he’s served on several boards including: Creative Education Foundation, and the Holy Cross Hospital Finance Committee. He’s on the Board of Governors of the Alumni Association of the University of Maryland, and on the Board of Visitors for the College of Computers, Mathematics & Natural Sciences, University of Maryland, College Park. He is a graduate of the University of Maryland, College Park, Harvard Business School, and Georgetown University.
He is married with two children.
Gregory S. James – Deputy Secretary of Operations, Acting Deputy Secretary of Programs
Gregory James is the Deputy Secretary for Operations at the Maryland Department of Human Resources (DHR), which operates the state’s child welfare and social services programs. He previously served in Governor Robert L. Ehrlich, Jr.’s office as a special assistant and senior policy advisor, working a range of issues including human services, juvenile justice, disabilities, education, health, public safety, economic development, and government reform. He was later appointed to be chief of staff for DHR.
Before returning to DHR in 2015, Greg was a principal at The Livingston Group, a Washington, D.C. based government relations firm. Greg is a Maryland native and alumni of the University of Maryland in College Park, with a law degree from the College of William and Mary.
Craig Eichler -Chief of Staff
Craig has extensive experience with Strategic Planning and Performance, and Human Capital Development. He has great skill and knowledge in change management, collaboration, and conflict resolution. Prior to coming to DHR, Craig was the Director of Operations for a mid size corporation where he designed plans and led initiatives to streamline organizational processes to improve operational costs and increase efficiencies. Craig also worked in corporate banking where he successfully led multiple integrations and FDIC receiverships.
In addition to his professional career he retired from the USAF, and earned his Executive MBA from Loyola University, MD. He also sits on the Board of Director’s for Fuel Fund of Maryland.
Craig is a proud father of two sons, coaches youth lacrosse, is an avid outdoorsman and cyclist.
Tracey Paliath – Executive Director, – Family Investment Administration
I am pleased to welcome Tracey back to the Department. Previously, she served as the Baltimore City DSS Assistant Director from 2004 -2008. During that period, she forged partnerships with other social services organizations to create a health suite and an early childhood reading program. She developed and implemented a performance management system, and improved the food stamp error rate bringing the agency out of multi-million dollar penalty status for the first time in 11 years, and greatly increased participation in work programs.
Her most recent position was Director, Economic Services, for Jewish Community Services, an operating agency of THE ASSOCIATED: Jewish Community Federation of Baltimore. At JCS, Tracey managed all aspects of delivery of career services, financial assistance, and case management services, including coordination of community programming and direct services to Holocaust survivors and refugees.
She is a frequent conference speaker and is very active in the community. Tracey is a graduate of University of Maryland School of Law. She is married with two daughters.
Joseph DiPrimio – Executive Director, – Child Support Enforcement Administration
Mr. DiPrimio brings over 35 years of front-line and executive experience in state and local government and has considerable private sector experience. Prior to coming to Maryland, Mr. DiPrimio worked with Philadelphia’s Child Support program and was responsible for overseeing the administration of the Philadelphia Court System.
During his tenure as Maryland’s Executive Director Mr. DiPrimio has made a commitment to improving staff professionalism, providing excellent customer service, improving technology, and providing services to both parents with fairness, dignity, and respect.
A focus on improving technology has yielded several operational improvements. The EPiC card was launched in 2012, through which customers who do not have a bank account can receive payments electronically. The EPiC card is a prepaid VISA card. Parents are automatically enrolled. In December the Administration launched an online application for child support services, which is more convenient and secure than applying by mail. The Department also began sending income withholding notices electronically if the employer has enrolled in the electronic income withholding program.
Mr. DiPrimio developed the ROLE program in partnership with the Center for Urban Families. Dads can earn a reduction of their state owed arrears by completing employment classes or fatherhood classes, and can also have a license suspension lifted, and receive assistance in obtaining employment.
The net result of these efforts has been positive. Annual collections increased from $519 million in FFY 2011 to $558 milliion in FFY 2014.