DHR’s Operations Staff Leadership Team

Margaret (Peggy) Hughes, Deputy Director/Deputy CFO
Office of Budget and Finance
Ms. Hughes is a certified public accountant licensed in the State of Maryland.  She has 16 years experience with the Department — 10 years as Director of Accounting and 6 years in her current position. As the deputy chief financial officer, Ms. Hughes reviews contract funding; certifies and submits all federal financial reports; ensures attainment of federal revenue; supports the fiscal operations of the Department.


William E. Johnson, Jr. – Inspector General
William E. Johnson, Jr. serves as the senior official responsible for protecting the integrity of DHR’s personnel and resources. He oversees independent preventive and enforcement services through investigations, reviews and audits with a major emphasis on combating fraud, waste and abuse. Mr. Johnson has served the State of Maryland for over 28 years through four agencies providing leadership and expertise in the areas of equity and integrity in State government. Mr. Johnson is a graduate of the University of Virginia and Howard University and is also a nationally certified Inspector General.


Rainier C Harvey SR – Chief Of Administrative Operations
Mr. Rainier C. Harvey, Sr. currently serves as the Chief of Administrative Operations and is responsible for providing executive direction for multiple centralized operational units as well as providing operational oversight for the twenty-four DHR local jurisdictions. Mr. Harvey has thirty years of professional experience, serving in leadership roles within Baltimore City, Baltimore County, the State of Maryland and the Federal Government. He has also served as the Political Director for the Office of the Speaker Pro-Tem of the Maryland House of Delegates. Mr. Harvey’s expertise in matrix operational management has garnered local and state recognition and awards. Under his leadership as Chief of Administrative Operations, the Department of Human Resources has been identified as an industry leader among State Departments in several operational initiatives and the State of Maryland has been recognized nationally for achievements in operational crisis response.


Stafford Chipungu – Director of Budget and Finance
As Director of Budget and Finance, Mr. Chipungu provides fiscal support to DHR Leadership and Local Departments of Social Services ensuring coordination with the Department of Budget and Management, Department of Legislative Services, Comptroller’s Office, Federal Agencies and stake holders and provides fiscal management for proper resources funding and  utilization.  He has long experience in State Government and banking and is Certified Public Accountant. Mr. Chipungu has been instrumental in navigating fiscal challenges so that Marylanders who rely our our critical services and benefits are provided to those in need.


Terry Chrapaty – Director Human Resource Development and Training
Terry Chrapaty oversees the agency’s human resources related areas including employment services; employee relations; health benefits; classification; training and staff development; and transactions processing. Terry has over 18 years of HR experience with the Department of Human Resources.  Prior to serving in her current capacity, she served as HRDT’s Assistant Director.  She has a bachelor’s degree in Business & Management with a concentration in Personnel & Labor Relations. Terry began her HR career at IBM.  Her experience in the public and private sector will serve the agency well as she works closely with DHR’s Statewide Leadership Team and local departments.


Sandy Johnson – Director of Procurement
As Director of Procurement, Ms. Johnson ensures that the processing of contracts and purchasing activities required for DHR to obtain the goods and services follow COMAR Title 21 to include Advisories established by the Board of Public Works (BPW).  Her responsibilities consist of organizing the soliciting, evaluation and negotiating process to award contracts.  In addition, she manages the development and implementation of procedures consistent with State Policy, the review of procurement documents, administration of the Corporate Purchasing Card program, representation of DHR before the BPW, the creation and maintenance of purchase orders, reporting, and other procurement related tasks. Ms. Johnson brings considerable experience in procuring satisfactory services and overseeing DHR Central procurement related functions that will serve the agency well as she works closely with the Office of the Secretary and DHR*s statewide leadership team.


Kenyatta Powers – Chief Information Officer
As Chief Information Officer (CIO)of the Office of Technology for Human Services (OTHS), Ms Powers oversees the day-to-day operations of DHR-OTHS. Her leadership and relentless efforts as CIO ensures that OTHS continue to deliver mission critical services and seamlessly run information systems that lay the foundation of essential human services and social benefits for Maryland’s vulnerable citizens. Ms. Powers’ prior experience as Director and Deputy CIO at DHR-OTHS has honed her skills as a senior executive and prepared her to shoulder manifold responsibilities at the agency particularly around State-wide networking.    Ms. Powers also plays a key role in the State-wide Maryland Health Information Exchange Project and is a familiar and respected name agency-wide as a proponent of state-of-the-art technological solutions for Maryland’s human services.


Darlene Ham – Director, Office of Licensing and Monitoring
Darlene Ham, the Director of the Office of Licensing and Monitoring (OLM), is responsible for the oversight and direction for the office of licensing and monitoring of licensed child placement and residential child care programs that require licensure and monitoring by the Department of Human Resources. She ensures that each program complies with applicable laws and regulations designed to protect children, while ensuring they have the best opportunity available to develop into productive adults. Ms. Ham has served the State of Maryland in over 29 years of experience working in various child welfare and adult services components – 13 years with the Department of Human Resources in the Office of Licensing and Monitoring serving as a Licensing Coordinator, Program Manager and current position as the Director. Ms. Ham has a Bachelor’s Degree of Social Work from Morgan State University and Master Degree of Social Work from the University Of Maryland School Of Social Work. Ms. Ham serves on the State Board for the Certification of Residential Child Care Program Professionals as a representative for the Department.


Audre Davis, Esq – Director, Maryland Legal Services Program
The Maryland Legal Services Program (MLSP) ensures legal representation in the Circuit Courts for children and indigent adults when the local department of social services or the Office of Aging is a party to a case. MLSP provides quality, cost effective legal representation in court proceedings for children involved in Child in Need of Assistance (CINA), Termination of Parental Rights (TPR) cases and related cases. MLSP also provides quality, cost effective legal representation in proceedings for adults involved in Adult Guardianship cases and Adult Public Guardianship Review Board proceedings.


Barbara Jackson – Director, Constituent Services Office
The Constituent Services Office is a special support and services office under the Office of the Secretary. Constituent Services functions as the Department’s centralized customer service operation, providing information about and access to programs and services administered by the Department. Customers gain access through a variety of methods: telephones, walk-ins, correspondence, e-mail, community outreach, and referrals from other agencies and political officials.
DHR Ombudsman Services, Information and Referral Services, Hispanic Services, Community Outreach and the DHR Call Center fall under the Constituent Services Office


Karen Williford – Director, Office of Employment and Program Equity
The Office of Employment and Program Equity seeks to ensure a fair and impartial environment for employees and public users of DHR’s activities, programs and services. OEPE accomplishes its mission through the consistent practice of promptly investigating complaints of discrimination, harassment and retaliation, providing reasonable requests for disability and religious accommodations, monitoring personnel transactions, mediating disputes, administering the Minority Business Enterprise Program and delivering innovative education and training programs which support compliance and cultural competence.

The Office of Employment and Program Equity envisions an environment where all decisions are made on the basis of merit and fitness, and where every employee, partner and customer has the opportunity to realize his or her greatest potential in an environment free of discrimination, harassment and retaliation.


Graig F. Eichler, Director for the Office of Planning and Performance
I am pleased to announce the appointment of Craig F. Eichler as the new Director for the Office of Planning and Performance. Craig has extensive experience with Strategic Planning and Performance, and Human Capital Development. He has great skill and knowledge in change management, collaboration, and conflict resolution. Prior to coming to DHR, Craig was the Director of Operations for a mid size corporation where he designed plans and led initiatives to streamline organizational processes to improve operational costs and increase efficiencies. Craig also worked in corporate banking where he successfully led multiple integrations and FDIC receiverships.

In addition to his professional career he retired from the USAF, and earned his Executive MBA from Loyola University, MD. He also sits on the Board of Director’s for Fuel Fund of Maryland.

Craig is a proud father of two sons, coaches youth lacrosse, is an avid outdoorsman and cyclist.


Katherine Morris, Director of Communications
Joining us from the Baltimore City Department of Social Services (BCDSS), please help me welcome Katherine Morris to the Executive Leadership Team. Some of you may already be familiar with Katherine from when she was temporarily assigned to DHR in January and February to assist us with an external communications and public relations initiative.

Prior to her role as Communications Director for BCDSS, Katherine spent 10 years at Citigroup where she designed, built and centralized their internal communications department and channels across the US, Canada and Puerto Rico. Expanding the role to include external communications and public relations, Katherine oversaw the development, daily operations and execution of all corporate communications and events, including multi-lingual communications, press releases, media advisories, public relations events, crisis communication strategies, internal corporate events, web content for six intranets, online and video publications, change management methodologies, creative design, print production, branding and identity initiatives. Most notably, Katherine helped lead a major re-branding initiative at Citigroup, and has extensive experience in communication strategy development across multiple geographies, organizational infrastructures, languages and corporate cultures.

Katherine graduated from Elon University in North Carolina, with a degree in Political Science and Public Administration. She resides in Baltimore City and sits on the Board of Associates of KidsPeace, one of America’s oldest and most comprehensive not-for-profit organizations, with more than 35 programs serving 2,500 children in crisis each day at 50 locations across the U.S.