Households that apply for assistance at a local department who do not speak English or those with limited English proficiency (LEP) must be given meaningful access to all programs. When you cannot conduct an interview because interpreter assistance is needed, you must use the available language assistance services. Advise all customers, at every contact with the Agency, that they can request an interpreter at no charge. You must note in the CARES narrative your offer of interpretation assistance or the customer’s request for interpretation assistance. Code the appropriate screens to identify customers that speak Spanish and want notices and letters in their language.
