Lost or Stolen Cards

If your card is lost or stolen, the Bank of America “Zero Liability” Policy protects you against fraudulent transactions (subject to certain conditions). You need only contact the Prepaid Debit Card Customer Service Center at 1-866-213-4074 to report your card lost or stolen and to request a replacement card.

• There is no fee or surcharge for replacement cards.
• If the card has been used prior to its loss, the bank will issue the replacement card in the amount of the remaining balance.

If the post office is unable to deliver a card, it will be returned to the bank. Contact the EPiC Customer Service Center at 866-213-4074 to update your address information and request a new card be mailed to you. Be sure to also notify Maryland CSEA of your new address.